MELTON MOWBRAY DRIVEWAYS & PATIOS
Privacy Policy
This notice explains how information is handled when you contact Melton Mowbray Driveways & Patios through this website.
Contact and responsibility
For questions about your information, contact Melton Mowbray Driveways & Patios by telephone on 07533 782798 or in writing to 1a Bell Centre, Nottingham Street, Melton Mowbray, LE13 1PJ, United Kingdom. We use the details you provide to discuss your requested driveway or patio service. This notice covers website enquiries; any contract documentation may explain additional records needed for an agreed installation.
Information you provide
The enquiry form asks for your name, postcode, selected service, message and at least one contact method: telephone or email. It also records the source page, a random submission reference and your acknowledgement of this notice. Please do not include unnecessary sensitive information. There is no upload facility, marketing subscription or automatic promotional mailing.
We use this information to respond, assess your requirements and take steps at your request before a possible contract. We may need to retain relevant correspondence to manage an agreed project or resolve a query. Your privacy acknowledgement records that you have seen this notice; it is not marketing consent.
Services involved in an enquiry
The website sends enquiries to our configured business recipient using Postmark email processing. The message contains your form details, the relevant source page and the submission reference. A validated visitor email may be set as the reply address. There is no automatic message sent to an arbitrary visitor email address.
The website checks submissions on our server using a hidden spam-trap field, signed form details, a short minimum completion time, link limits and limits on repeated attempts. Hashed IP and session identifiers help enforce these limits; no external CAPTCHA service receives your form details. Hosting and email providers also process information needed to operate their services. Provider processing locations and any applicable international-transfer arrangements must be assessed as part of the business arrangements; you can contact us with questions.
Security records and storage
The application does not keep a database of enquiry message bodies. Submitted messages are processed for delivery and, if accepted, held in the business email system. On an unsuccessful attempt, safe form values remain in the returned page so you can correct or retry the enquiry. Avoid leaving that page open on a shared device.
A session cookie supports security and the form. The default session lifetime is two hours. Persistent operational records contain hashed identifiers and submission references or states rather than message bodies. Rate-limit records use a one-hour window; submission records expire after 24 hours. Minimal application security logs record reason codes, times and references and are retained for up to 14 days, subject to scheduled cleanup. Hosting access logs may be maintained separately by the host.
Retention and your rights
We keep enquiry correspondence only as long as needed for the enquiry, any resulting work and applicable record-keeping or dispute requirements. Ask us about the retention that applies to your correspondence. Operational records follow the short periods described above; email and hosting records have separate retention arrangements.
Depending on the circumstances, you may ask to access, correct or delete your information, restrict processing, object to processing or receive relevant information in a portable format. Contact us using the details above so we can consider your request and verify identity where necessary. You can also raise a concern with the Information Commissioner’s Office at ico.org.uk. We do not use website enquiries for solely automated decisions producing legal or similarly significant effects.
Links and changes
Google Maps is provided as a link rather than an embedded map. Following it, or another external link, takes you to a separate service with its own privacy information. We may update this notice if the website or handling arrangements change. This version describes the website implementation prepared in October 2026.
TALK TO US
Arrange a site assessment and quotation.
Call 07533 782798 or tell us about your plans.
1a Bell Centre, Nottingham StreetMelton Mowbray
LE13 1PJ
United Kingdom
Please contact us to arrange a site assessment.
REQUEST A QUOTATION
Get a free quote
Tell us about your driveway or patio and arrange a site assessment.